This document clearly explains how JK9 collects, uses, stores, and protects your personal information. We've written this in plain, straightforward language — no technical jargon, no hidden conditions.
6 layers of protection keeping Malaysian members' personal data secure at all times
All data transmitted between your device and our servers JK9 is encrypted using 256-bit SSL/TLS protocols — the same encryption technology used by major banks and financial institutions in Malaysia. No third party can intercept your information during transmission.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 monitoring. Only authorised personnel with a legitimate operational need may access member information — and every access is logged for audit purposes.
A "need-to-know" principle is applied across the entire organisation JK9. In other words, customer support staff cannot view your full financial information, and the technical team cannot access your betting records unless there is a specific, approved operational need.
JK9 never has and never will sell, rent, or trade members' personal information to advertisers, marketing companies, or any third party for profit. Your information is used solely for purposes related to the services you use.
Data security system JK9 undergoes penetration testing and independent security audits at least twice a year. Any vulnerabilities identified are patched promptly before they can be exploited by any unauthorised party.
In the event of any data security breach involving members' personal information, JK9 is committed to notifying affected members within 72 hours of a breach being detected — exceeding the standards commonly practised in the industry.
Important Note: This Privacy Policy forms part of the agreement between you and JK9. By using our platform, you agree to the data collection and usage practices described here. Please read carefully and contact us if you have any questions.
This Privacy Policy ("Policy") describes how JK9 ("we", "platform") collects, uses, discloses, stores and protects personal information you provide to us when using the platform at jk9.site and all related services.
JK9 takes our responsibilities as a personal data controller seriously. This policy is drafted in line with sound data protection principles and reflects our commitment to handling your information in a transparent, responsible manner that respects your privacy as a Malaysian member.
This policy should be read together with JK9 Terms & Conditions and Responsible Gaming Policy us. Together, these three documents form the complete agreement between you and JK9.
We never sell your personal data. We do not share your information with advertisers. You have the full right to access, correct and request deletion of your data at any time.
JK9 only collects data necessary to provide the services you request. The following are the categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, identification number | Mandatory |
| Contact | Phone number, e-mail address | Mandatory |
| Financial | E-wallet details, deposit & withdrawal records | Mandatory |
| Technical | IP address, device type, web browser, OS | Automatic |
| Usage | Game history, bets placed, session duration | Automatic |
| Cookies | Platform preferences, login sessions | Automatic |
We do not collect sensitive data such as medical information, religious beliefs, or political views. For financial information such as bank account or e-wallet details, we only retain the references necessary to process transactions and do not store full account numbers in our systems.
JK9 collects your information through several different channels:
JK9 only collects data that is strictly necessary to provide the services you request. We do not collect data in excess or for purposes unrelated to the operation of the platform.
JK9 uses your personal information for the following purposes, all of which are directly related to the provision of our platform services:
JK9 does not use your data for third-party marketing purposes. Any marketing communications from us are directly related to JK9's own products and promotions, and you may unsubscribe at any time.
JK9 does not sell or trade your personal information to any third party. However, there are limited situations where we may need to share your information:
In all of the situations above, JK9 ensuring that any disclosure is limited to what is strictly necessary and that recipients of the data are bound by privacy protection standards comparable to our own.
JK9 retains your personal data only for as long as necessary for the stated purposes, or as required by applicable law. Our data retention guidelines are as follows:
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. You may request early deletion of your data by following the procedure outlined in Section 8 (Your Rights) of this document.
You may request the deletion of your personal data by contacting the JK9 support team. Requests will be processed within 30 days, subject to any legal obligations that require us to retain certain records.
Platform JK9 uses cookies and similar technologies to ensure a smooth and secure user experience. Here are the types of cookies we use:
You can control and manage cookie settings through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and security of the platform JK9. Essential cookies cannot be disabled as they are required for the basic operation of the platform.
As a member of JK9 residing in Malaysia, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of all personal data we hold about you in a readable format.
If any of your personal data is inaccurate or incomplete, you have the right to request an immediate correction.
In certain circumstances, you have the right to request the deletion of your personal data from our records (subject to legal requirements).
You may request that we restrict how we process your data in certain situations while a dispute or review is ongoing.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format for transfer to another party.
You may object to the processing of your personal data for direct marketing or profiling purposes at any time.
To exercise any of the above rights, please contact the support team JK9 via live chat or email at support@jk9.site. We will process your request within 30 days from the date of receipt. No charges apply for reasonable requests.
JK9 places particular emphasis on protecting members' financial information. Below are the specific measures we take to safeguard your payment-related data:
JK9 will never ask for your account password, e-wallet PIN or any other sensitive information via e-mail, SMS or live chat. If you receive such a request claiming to be from JK9, please disregard it and contact our support team immediately.
Platform JK9 is intended for users aged 21 and above only. We do not knowingly collect or process personal data of individuals under the age of 21.
Measures we take to prevent access by underage players include:
If you believe that a child or underage minor has registered an account JK9, please contact our support team immediately. We will take prompt action to address the situation in an appropriate manner.
JK9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When changes are made:
If you disagree with any changes made to the Privacy Policy, you have the right to close your account and request deletion of your data in accordance with the procedure set out in Section 8.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by JK9, please reach out to us through any of the following channels:
When contacting us about a privacy matter, please include your full name and the phone number registered to your JK9 account so we can verify your identity and process your request more efficiently. For security reasons, we are unable to discuss account information or personal data with anyone whose identity we cannot verify.
Any privacy enquiries or complaints that cannot be resolved by our general support team will be escalated to our Data Privacy Officer, who will respond within 7 business days. Contact us via support@jk9.site with the subject line "Data Privacy Inquiry".
Most people skip the privacy policy section when signing up for a new platform. We get it — these documents are rarely a fun read. But if there's one thing we hope you know about JK9, it is this: we take your privacy seriously. Not as a formality, but as a core value in the way we operate.
When you play at JK9 — whether placing a bet on a Malaysia Super League match, playing live baccarat, or sitting at a Texas Hold'em poker table — you are entrusting us with your personal information and your money. That is a trust we do not take lightly. Every system design decision, every technology vendor selection, every internal operating procedure we follow — all of it comes back to one fundamental question: does this protect our members' information?
Platforms such as JK9 handles two types of particularly sensitive information — personal information and financial information. Financial information is clearly sensitive because it relates directly to your money. But personal information such as your gaming history is also sensitive in its own right. A person's gaming patterns can reveal a great deal about their habits, interests and financial situation — and that is information that must be protected in full.
This is why JK9 follows a "data minimisation" principle — we only collect what we genuinely need to provide our services to you. No excessive data collection, no profiling for unrelated purposes, and no selling of your information to advertisers or third-party companies looking to target you as a potential customer.
When you make a deposit via Touch 'n Go eWallet or GrabPay into your JK9 you, that transaction does not record your full e-wallet account details in our system. What takes place is a secure handshake process between the JK9 and the e-wallet provider's system, where only approved transaction confirmations are sent to us. Your full account number, PIN or e-wallet password never passes through or is stored on our servers JK9.
The same approach applies to transactions made via FPX using Maybank2u or CIMB Clicks. You log in through your own online banking interface — not through the JK9 — and your bank then sends our system a confirmation that the payment was successful. Your banking information remains under your own bank's protection at all times.
When you close your account JK9 voluntarily or if your account is closed for any other reason, your data is not deleted immediately. This is because certain legal obligations require us to retain specific financial records for a minimum prescribed period. Financial transaction records, for example, must be kept for a minimum of 7 years.
However, data not subject to legal retention requirements will be deleted according to the schedule set out in Section 6 of this document. If you would like to know exactly what data we still hold about you after account closure, you may submit a data access request by emailing support@jk9.site.
Your trust is the foundation of everything we do at JK9. We hope this document gives you a clear and honest picture of how we handle your personal information. If anything remains unclear or you have concerns you would like to share, our team is ready to listen — in Bahasa Melayu, 24 hours a day, 7 days a week.
A platform built with privacy as a priority. Register today and claim your 150% Welcome Bonus up to RM 500 — your account is protected by 256-bit SSL from the very first moment.
Read these related documents for a complete overview of the JK9 platform